Trust: Logic + Empathy + Authenticity. I agree so much with Frei’s analysis of the difficulty of being different, and how that difference can get in the way of authenticity, and hence trust. If you listen to nothing else, fast forward ten minutes in and listen; her advice to individuals and leaders is pure magic. As a young professional, her advice hits an interesting point. Many of my colleagues play on phones during virtual meetings (we are mostly in our 20s), and I found myself occasionally distracted as well. While some people can fake it, I agree that it indubitably detracts from both professional and personal interactions.
Which area do you wobble in?